Common questions
Useful answers about purchase flow, Steam access and support.
How can I purchase an item?
Browse the store, open the item you want and complete checkout. After payment confirmation, you will receive information about the next steps by email.
When will I receive my purchased item?
Orders are typically processed within 10–14 days. If an item becomes unavailable, support will provide the available resolution for that order.
Do I need to make my Steam inventory public?
Yes. Your Steam inventory must be accessible and eligible for trade, with the required Steam security features enabled.
What happens if Steam services are temporarily offline?
Processing may be delayed while Steam services are unavailable. Your order remains recorded and support can provide status information.
Is it safe to sign in with Steam?
The connected Steam integration uses Steam authentication. RuneVault does not ask you to type your Steam password into this site.
Do you store my payment information?
No full card details are stored by RuneVault. Payment processing is handled by external payment services.
Can I request a refund?
Contact info@divinedrop.net with the order number. Eligibility depends on order status and the applicable Terms & Conditions.